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FAQ Quick answers to the questions we hear most often.
Account Setup & Access Everything you need to create your OFZA account, secure it properly, and regain access if you encounter login issues....
Account Management Learn how to manage and update your personal, company, and notification details, and maintain accurate account inform...
Verification & Compliance Guidance on completing identity verification (KYC/KYB), understanding verification tiers, and resolving common approv...
Trading & Transactions Step-by-step guidance on funding your account, linking your bank, depositing crypto, withdrawing funds, and getting s...
Limits & Controls Information on funding and withdrawal limits based on verification tiers, including how limits are applied and how to...
Platform Security & Privacy An overview of the security infrastructure and privacy standards that protect your identity, personal data, and platf...
Asset Protection & Custody Details on how client funds and virtual assets are segregated, safeguarded, and stored under institutional-grade cust...